Crisis, emergency and surprises come in many different shapes and sizes. Some of these are unexpected and unpredictable, others are manageable if controlled and monitored using the appropriate risk management tactics. This page will help walk you through the best ways to manage risk and continuity planning to minimize the disruption and devastation of a crisis in the workplace.
Why Should You Create a Crisis Plan?
From fire to IT hacking, a crisis can come from every direction. The impacts can be absolutely devastating to your business, your customers, your profit and your employees.
Planning can help with resource management in times of crisis, as well as help ensure to mitigate and lessen the impact. Planning also helps keep everyone on the same page so that in the case of a crisis, when people’s minds may not be clear enough, there is a protocol to follow and a plan in place.
What This Plan Looks Like
Your Crisis management plan can be drafted by taking into consideration:
- Identifying any and all potential crises
- Outlining the impact of each of these crises
- Rating and prioritizing the risks in terms of impact (i.e. high to low, wide to containted,etc.)
- Determine which risks are preventable and how
- Determine processes for handling risks and crises that are uncontrollable
- Test the plan on a regular basis
- Communicate plan with all relevant, key and crucial stakeholders and parties
Example of Potential Crises
Some potential crisies could include:
- Natural Disasters
- IT and technology failures or crashes
- Staff illness or injury or loss
- Reputational Crisis
- Customer Crisis
As previously mentioned, planning can help greatly in both the management and the mitigation of these and other crises. There are also consultants, companies and professional help that can be enlisted to ensure that your plan is robust and helpful for your organization